ph 25 Privacy Policy — How Your Personal Data Is Handled

When you register and use ph 25, we collect the personal information needed to operate your account and comply with Philippine regulations. This includes your full name, date of birth, contact number, email address, and a valid government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, bet history, and session activity to ensure the integrity of your account and to detect any unusual behaviour. Technical data — including your device type, browser, IP address, and approximate location — is collected automatically when you access the platform, and is used solely for security monitoring and platform optimisation. We do not collect sensitive personal information beyond what is strictly necessary to deliver our services and meet our legal obligations under Philippine law. All data collection is done transparently, and you will always be informed of what we need and why before you provide it.

The personal data we collect is used exclusively to provide, maintain, and improve the ph 25 platform experience for players in the Philippines. Your account details are used to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that only you can access your account. Transactional and betting history data is used to generate your account statements, resolve any disputes, and comply with anti-money laundering requirements mandated by Philippine law. We may also use your contact information to send you important account notifications, security alerts, and — where you have opted in — updates about promotions available on the platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we never sell, rent, or trade your information to third-party marketers.

Access to your personal information within ph 25 is strictly limited to authorised personnel who need it to perform their job functions — such as customer support, compliance, and finance teams. We may share your data with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and IT infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies — for example, in response to a valid court order or as part of an anti-money laundering investigation. We will never share your data with advertisers, data brokers, or any party whose purpose is unrelated to the delivery of our services. Any third party that receives your data is subject to the same level of data protection standards that we apply internally.

ph 25 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Financial and transactional records are typically retained for a minimum of five years following the closure of an account, as required by anti-money laundering regulations. Identity verification documents are stored securely for the duration required by the relevant regulatory authority and are deleted promptly once the retention period has expired. If you request the closure of your account, we will deactivate it and begin the process of removing or anonymising your personal data, subject to any outstanding legal hold requirements. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

As a registered player on ph 25, you have clear rights over the personal information we hold about you, consistent with the Data Privacy Act of 2012 of the Philippines. You have the right to request access to your personal data, to ask us to correct any inaccurate information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, you can reach our data privacy team through the contact details available in the FAQ section, and we will respond to your request within a reasonable timeframe. We are committed to making this process as straightforward as possible for every player.

Yes, ph 25 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core functionality such as keeping you logged in during a session and remembering your preferences — these cannot be disabled without affecting how the platform works. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may be occurring, so that we can continuously improve the platform. You can manage your cookie preferences through your browser settings at any time, and opting out of non-essential cookies will not prevent you from using the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

ph 25 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through the platform or via the contact details on file. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is managed, the FAQ page is a helpful starting point, and our support team is always available to assist.